Have you ever dealt with a crap client? Or maybe what started out as the perfect union suddenly went to shit faster then you could, well, shit (sorry, super graphic) and now you are left feeling exhausted because no matter what you do you can’t please them?
If this sounds familiar then, babe, we need to sort it out!
You deserve to love your work and love your clients. So let’s protect your cute butt from crappy clients.
Your two-step plan to protect yourself from crappy clients
Step one: Set up a Crappy Client Filter System
You know how your junk mail filter (mostly) protects you from having to deal with an influx of male vitamin messages being thrown around like confetti in your inbox? We’re going to create a filter like that (but better, ‘cos there’s always one that sneaks through, right?).
Here’s how it works.
Every time somebody new hits your inbox, they need to pass a four-point test.
- They have a good understanding of the services you provide and WHATS included.
- They know how much your services cost.
- They know who your services are for and who they are NOT for!
- They understand the outline of your project process, AKA what their adventure will be like with you.
If they haggle, ask questions about things that you have FULL transparency about (and that a little bit of light reading on your site would enlighten them on) or are outside of your dream client criteria then channel your inner Simon Cowell and give them the ol’: ‘It’s a no from me’.
You can check out my brand services page for an example of the above: LINK HERE
Here is also an example of outlining your project process you can find this on my website and also in my prices and packaging booklet LINK HERE
Step two: Clarity + boundaries = Happiness for errrrbody
Okay, so they passed the above test, but you’re still not 100% confident that they’ll be a dream to work with. To ensure they don’t turn into the client of your nightmares, you need to keep things clear with your client from the start. Once they book in, have a ready-to-go welcome kit that they will receive once they have paid your deposit.
Your welcome kit should include:
- A little hello from you.
- What they should expect from you.
- What you expect from them.
- Time guide and project deadlines.
- Payment dates/terms.
- Office hours and how to contact you – this bit is non-negotiable.
- Their next steps what you want them to do now.
- Terms and conditions
This welcome kit alone will help smooth out any unclear parts of the project and will help keep your clients on track. This process is perfect for any services-based business and can be tweaked to fit your business and services.
Et voila – Ryan Reynolds-esque bodyguard protection from safe clients. 😉
Got a tricky situation you need help with? Want to ask a question about how I attract my dream clients? Flick me an email babe! I’d love to hear from you.
Hi, I am Jen the design boss lady behind Jenna-Rae designs. I help female entrepreneurs become UNSTOPPABLE with fearlessly authentic and kick-ass brands.